Common Errors
401 Unauthorized
- Missing
Authorizationheader - Invalid API key format (should be
Bearer YOUR_KEY) - API key is less than 10 characters
403 Forbidden - Symbol Not Allowed
- Use one of the
allowed_symbolsfrom the error message - Upgrade your plan to access more symbols
- Call
GET /api/external/symbolsto see your available symbols
503 No Data Available
- Wait a few minutes and retry
- Check our status page for outages
- Use cached data if you have it
422 Validation Error
typemust be exactly"high"or"low"(not"HIGH"or"above")timemust be a valid Unix timestamppricemust be a number, not a string
404 Indicator Not Found
- Indicator hasn’t been submitted yet
- Indicator expired (data expires after 24 hours)
- Wrong
indicator_id,symbol, ortimeframe
Rate Limiting
If you receive a429 Too Many Requests error:
- Implement exponential backoff
- Cache responses where possible
- Upgrade to a higher tier for more requests
Debugging Tips
1. Check Your Request
2. Verify Your API Key Works
3. Check Indicator Data
Getting Help
Discord
Community support and discussions
For account and billing issues
When reporting issues, please include:
- Your API key (first 8 characters only)
- The exact error message
- The request you made (URL, method, body)
- Timestamp when the error occurred