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Common Errors

401 Unauthorized

Causes:
  • Missing Authorization header
  • Invalid API key format (should be Bearer YOUR_KEY)
  • API key is less than 10 characters
Solution:

403 Forbidden - Symbol Not Allowed

Cause: Your API key tier doesn’t have access to this symbol. Solution:
  1. Use one of the allowed_symbols from the error message
  2. Upgrade your plan to access more symbols
  3. Call GET /api/external/symbols to see your available symbols

503 No Data Available

Cause: The data source (VPS/MT5) is temporarily offline. Solutions:
  1. Wait a few minutes and retry
  2. Check our status page for outages
  3. Use cached data if you have it
This error is temporary. Our VPS typically reconnects within 5-15 minutes.

422 Validation Error

Cause: Invalid data in your request body. Common issues:
  • type must be exactly "high" or "low" (not "HIGH" or "above")
  • time must be a valid Unix timestamp
  • price must be a number, not a string

404 Indicator Not Found

Causes:
  1. Indicator hasn’t been submitted yet
  2. Indicator expired (data expires after 24 hours)
  3. Wrong indicator_id, symbol, or timeframe
Solution:

Rate Limiting

If you receive a 429 Too Many Requests error:
Solutions:
  1. Implement exponential backoff
  2. Cache responses where possible
  3. Upgrade to a higher tier for more requests

Debugging Tips

1. Check Your Request

2. Verify Your API Key Works

3. Check Indicator Data


Getting Help

Discord

Community support and discussions

Email

For account and billing issues
When reporting issues, please include:
  • Your API key (first 8 characters only)
  • The exact error message
  • The request you made (URL, method, body)
  • Timestamp when the error occurred